Why Select Crisp? Verifyuser
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup too. You may know how to compare live chats and which metrics might be important for you also. Verifyuser
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tags, others combined with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really wish to make contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblok, we do not want to limit the user to the usage of this system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to specific target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you might go for one seat for every team member. Since we like to get that personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier programs to see how the cost scales . The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for analyzing. Verifyuser
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and attribute with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those feature we did not need but would have to cover. We’re glad to say we think we have the best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Verifyuser