Intro Very Cheap Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own website is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Very Cheap Live Chat
The Live chat program itself is much more involved than your normal client. You’ll be able to see every one of those visitors that are on your website at any particular time, in addition to their IP address, their own referral origin, their local time, working system and much more. While some of this information is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a site which seems a little old fashioned. It looks like it’s full of ads, except it’s just a website version of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. Another agent can follow the situation and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Very Cheap Live Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best option or all of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you might find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. Very Cheap Live Chat