Intro Very Cheap Live Chat
There is no reason live chat shouldn’t be easy. Very Cheap Live Chat
It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more leads.
You’re not likely to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat system to know who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they were in a position to convince customers to commit to a buy within moments of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your traffic. By way of instance, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your site, you understand precisely what to begin talking about, and you even have the instruments for creating canned answers for specific parts of your site. Very Cheap Live Chat
The obvious beginning to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the chats come in real time ), but it also allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the conversation. Don’t hesitate to modify about colors, set causes for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d like to handle live chats while on the go. For example, if you have to leave the office but still want to give the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all carried over to the cellular apps. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your site in real time. Your customer service is constantly handled, since it works just like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is full of information on how best to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and about the website for many plans. Very Cheap Live Chat
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider delivers a strong free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and service for ten users, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep down expenses. In this article, we discuss with you a few responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s important that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with big support teams. Very Cheap Live Chat