Why Select Crisp? Via Live Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you also. Via Live Chat
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblok, we don’t want to limit the user to the use of the system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics those live chats provide. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of solutions), or you could go for a single chair for every team member. Since we want to have this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We’ve begun to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for testing. Via Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we didn’t need but would need to cover. We’re glad to state that we think we have the very best fit for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are looking for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a question or want to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Via Live Chat