Intro Via Live Chat
There is no reason live chat shouldn’t be simple. Via Live Chat
It is about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies provide instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat system to understand who it is best for and all of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable evaluations. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within minutes of communication via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real-time. So if someone is considering a pair of sneakers that you sell on your website, you understand precisely what to start talking about, and you even have the instruments for creating canned responses for certain parts of your website. Via Live Chat
The obvious beginning to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks arrive in real-time), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and after the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the types that you want people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would love to handle live chats while on the move. For example, if you have to leave the office but still want to provide the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually executing the talks, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer support is constantly managed, as it works like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. For example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email support in-app and about the web site for many programs. Via Live Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the provider delivers a strong free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the former plan and support for ten users, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following directions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When choosing a live chat program, it is important that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with big aid teams. Via Live Chat