Intro Via Live Support
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and having live chat which can be found on your own website is a procedure which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Via Live Support
The Live chat program is a great deal more involved than your normal client. You will be able to observe every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral source, their local time, operating system and a whole lot more. While some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks somewhat old fashioned. It seems like it is full of advertisements, but it’s only a website edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving representatives. Another agent can follow the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Via Live Support
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your site, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Via Live Support