Introduction Viber Add Ons
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Viber Add Ons
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available from the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this handy little feature is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about all of the folks on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Viber Add Ons
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the quality of your customer service.
Concerning the design, The whole website looks really nice and I may even say that UX doesn’t lack in that section. There is one thing that confused me though: when I had been on the primary website, I clicked on the chat window three days, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are looking for a standard live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and providing different programs using a larger range of features To meet their future clients. Viber Add Ons