Summary Viber Api
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Viber Api
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there territory each the incoming requests from the customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Viber Api
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports which track the quality of your customer service.
Concerning the Plan, The entire website looks very nice and that I may even say that UX does not lack in that section. There is 1 thing that confused me when I was on the main site I clicked on the conversation window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a standard live chat option, it truly will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing other plans using a wider range of attributes To meet their future clients. Viber Api