Overview Viber Application For Mobile
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Viber Application For Mobile
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible in the program’s sidebar — there territory each the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Viber Application For Mobile
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer service.
In terms of the design, The entire site looks really nice and I may even say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I had been on the main websiteI clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing different plans using a larger range of features To satisfy their future clients. Viber Application For Mobile