Introduction Viber Application Install
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Viber Application Install
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, available from the app’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this convenient little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have website visitors section, telling us about each of the people on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Viber Application Install
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the level of your customer services.
Concerning the design, The entire website looks really nice and I can even say that UX doesn’t lack in that department. There’s one thing that confused me though: when I was on the main websiteI clicked on the conversation window three times, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a standard live chat solution, it actually does come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing different plans using a larger selection of attributes To satisfy their future clients. Viber Application Install