Summary Viber Bot Api
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Viber Bot Api
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, accessible in the program’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little attribute is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have site visitors section, informing us about each the people on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Viber Bot Api
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
In terms of the design, The entire site looks very nice and I may even say that UX does not lack in that department. There is 1 thing which confused me though: when I was on the primary website, I clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re looking for a basic live chat option, it truly will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and supplying other plans using a larger selection of attributes To satisfy their future clients. Viber Bot Api