Summary Viber Chat App
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Viber Chat App
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, accessible from the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Viber Chat App
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer services.
Concerning the design, The whole site looks really nice and that I may even say that UX does not lack in that section. There’s one thing which confused me though: when I was on the primary site I clicked on the conversation window three days, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and providing different programs with a larger range of attributes To meet their future clients. Viber Chat App