Introduction Viber Chat
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there land all the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little feature is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about each the folks on our site.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one may not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Viber Chat
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer services.
Concerning the design, The entire website looks very nice and that I may even say that UX doesn’t lack in that section. There is 1 thing that confused me when I had been on the primary websiteI clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and providing other plans with a larger selection of attributes To satisfy their future customers. Viber Chat