Overview Viber Client
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Viber Client
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, available from the program’s sidebar — there land all the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data this handy little feature is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors department, informing us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Viber Client
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the programs to answer. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer service.
Concerning the design, The whole site looks very nice and I may also say that UX does not lack in that section. There is 1 thing which confused me when I was on the main site , I clicked on the chat window three days, until I realized I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and supplying different plans with a larger selection of attributes To satisfy their future customers. Viber Client