Overview Viber Com
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Viber Com
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about each of the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have just two plans: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Viber Com
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for developers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the Plan, The entire website looks very nice and I can even say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I was on the main site , I clicked on the chat window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat solution, it truly will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and providing different programs with a larger selection of attributes To meet their future clients. Viber Com