Introduction Viber Company Profile
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Viber Company Profile
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox part, available from the program’s sidebar — there territory each of the incoming requests from your clients. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their information this convenient little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we have website visitors section, telling us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Viber Company Profile
A nice addition that they Provide is that which they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer service.
In terms of the design, The whole site looks very nice and I can even say that UX does not lack in that section. There is one thing which confused me when I was on the primary websiteI clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat option, it actually does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and providing other plans using a wider range of attributes To satisfy their future clients. Viber Company Profile