Summary Viber Contact Picture
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Viber Contact Picture
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors department, telling us about each of the people on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Viber Contact Picture
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the quality of your customer service.
Concerning the design, The whole site looks very nice and I can even say that UX does not lack in that section. There is 1 thing that confused me though: when I had been on the primary site I clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a standard live chat option, it actually will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing other programs using a wider selection of attributes To meet their future clients. Viber Contact Picture