Overview Viber Customer Support
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Viber Customer Support
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, available in the program’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Viber Customer Support
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The entire site looks very nice and I can also say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main site I clicked on the chat window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a standard live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and providing other programs with a wider range of attributes To meet their future clients. Viber Customer Support