Summary Viber Desktop App
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Viber Desktop App
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, telling us about each the people on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Viber Desktop App
A nice addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the quality of your customer service.
In terms of the Plan, The entire site looks really nice and that I can also say that UX does not lack in that department. There’s one thing which confused me though: when I was on the primary website, I clicked on the chat window three days, until I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a basic live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and providing different plans using a larger selection of features To meet their future customers. Viber Desktop App