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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Desktop Installer
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information this handy little feature is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all the people on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Viber Desktop Installer
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports that monitor the level of your customer services.
Concerning the Plan, The whole website looks really nice and I can also say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I had been on the primary site , I clicked on the chat window three times, before I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a standard live chat option, it actually will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and providing different plans using a wider selection of features To meet their future customers. Viber Desktop Installer