Overview Viber Developer
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Viber Developer
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors section, informing us about each of the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Viber Developer
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that’s not enough, They are throwing an API for developers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the level of your customer service.
In terms of the design, The whole website looks really nice and I can also say that UX does not lack in that department. There’s one thing which confused me when I had been on the primary website, I clicked on the chat window three times, until I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are looking for a basic live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and supplying other plans with a wider range of attributes To satisfy their future customers. Viber Developer