Introduction Viber Direct Download
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Viber Direct Download
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, available from the program’s sidebar — there territory all the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about each of the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Viber Direct Download
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for programmers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
Concerning the design, The whole site looks very nice and I can also say that UX does not lack in that department. There’s 1 thing that confused me though: when I was on the main site , I clicked on the chat window three times, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and supplying different programs using a wider selection of attributes To meet their future clients. Viber Direct Download