Introduction Viber Display Picture
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Display Picture
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Viber Display Picture
A nice addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the quality of your customer service.
In terms of the design, The entire website looks very nice and that I can even say that UX does not lack in that department. There is 1 thing that confused me when I had been on the primary website, I clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing different plans with a wider range of attributes To satisfy their future customers. Viber Display Picture