Overview Viber Faq
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Viber Faq
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, accessible in the program’s sidebar — there territory each the incoming requests from the clients. Then, we have a segment invisibly, where you can view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little feature is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about each of the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Viber Faq
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
Concerning the design, The entire website looks very nice and that I can even say that UX does not lack in that department. There’s 1 thing that confused me when I had been on the primary website, I clicked on the conversation window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a wider selection of attributes To satisfy their future customers. Viber Faq