Introduction Viber Guide
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Viber Guide
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, available from the program’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all of the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Viber Guide
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the design, The whole website looks very nice and I can also say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the main websiteI clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and supplying other programs with a wider selection of features To satisfy their future customers. Viber Guide