Introduction Viber Hidden Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Viber Hidden Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible from the app’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about all the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Viber Hidden Chat
A nice addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the level of your customer service.
Concerning the design, The entire website looks very nice and I can also say that UX does not lack in that section. There’s 1 thing which confused me when I had been on the primary websiteI clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and providing different programs with a larger range of features To satisfy their future customers. Viber Hidden Chat