Summary Viber Information
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Viber Information
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information — this convenient little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about each the people on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Viber Information
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the quality of your customer services.
In terms of the design, The entire site looks really nice and that I may even say that UX does not lack in that section. There’s one thing which confused me though: when I had been on the main site I clicked on the conversation window three days, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re looking for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and providing other plans using a larger range of attributes To satisfy their future clients. Viber Information