Overview Viber Installation Problem
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Installation Problem
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about all of the folks on our site.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Viber Installation Problem
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to reply. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
Concerning the design, The whole site looks very nice and that I can even say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main site I clicked on the chat window three days, before I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a basic live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and providing other plans using a larger selection of attributes To satisfy their future customers. Viber Installation Problem