Summary Viber Log
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Viber Log
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many measures are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available from the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about each the folks on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Viber Log
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer services.
In terms of the Plan, The entire site looks very nice and that I may even say that UX doesn’t lack in that section. There is 1 thing which confused me when I was on the primary site I clicked on the chat window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat option, it truly will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and supplying other plans with a wider selection of features To meet their future clients. Viber Log