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Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Viber Login With Facebook
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox part, available in the program’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Viber Login With Facebook
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
If that’s not enough, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
Concerning the Plan, The whole website looks really nice and that I may also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I was on the primary site I clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing different programs using a wider selection of features To satisfy their future customers. Viber Login With Facebook