Introduction Viber Manual
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Viber Manual
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, available from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little attribute is put on the correct and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, telling us about all the folks on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Viber Manual
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that is not enough, They are throwing an API for developers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer services.
In terms of the design, The whole website looks very nice and that I may even say that UX does not lack in that department. There is one thing which confused me though: when I had been on the primary site I clicked on the conversation window three days, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a basic live chat option, it truly does come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and providing other plans with a wider selection of attributes To meet their future clients. Viber Manual