Introduction Viber Mobile App
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Mobile App
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, available in the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, informing us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Viber Mobile App
A nice addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer service.
In terms of the Plan, The whole site looks really nice and I may also say that UX doesn’t lack in that section. There is one thing which confused me when I was on the primary website, I clicked on the conversation window three days, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and providing different plans with a larger selection of features To satisfy their future customers. Viber Mobile App