Overview Viber Online Chat
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Viber Online Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory all the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about all the folks on our site.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Viber Online Chat
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to answer. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the quality of your customer service.
Concerning the design, The entire site looks very nice and I may also say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the primary website, I clicked on the conversation window three days, before I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and providing different plans using a wider selection of attributes To meet their future clients. Viber Online Chat