Overview Viber Only
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Only
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, available in the program’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all the folks on our website.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Viber Only
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the quality of your customer services.
In terms of the design, The entire website looks very nice and that I can even say that UX does not lack in that department. There is one thing that confused me when I was on the primary websiteI clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a basic live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and supplying different plans with a larger selection of attributes To satisfy their future clients. Viber Only