Introduction Viber Options
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Viber Options
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, accessible from the app’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about each of the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Viber Options
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the level of your customer service.
Concerning the design, The entire website looks very nice and that I may even say that UX does not lack in that department. There’s one thing which confused me when I had been on the main websiteI clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and supplying other plans using a larger selection of attributes To satisfy their future customers. Viber Options