Introduction Viber Phone App
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Viber Phone App
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little feature is placed on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors department, informing us about all of the people on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Viber Phone App
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the level of your customer service.
Concerning the Plan, The whole site looks really nice and that I may also say that UX does not lack in that section. There is one thing that confused me when I had been on the primary website, I clicked on the chat window three times, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a basic live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and supplying other plans with a larger selection of features To satisfy their future clients. Viber Phone App