Introduction Viber Phone Application
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Viber Phone Application
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from your clients. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors department, telling us about each of the people on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Viber Phone Application
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the design, The whole site looks really nice and that I may even say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I was on the primary website, I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other plans using a larger selection of features To satisfy their future customers. Viber Phone Application