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Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Viber Phone Number Error
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information — this convenient little feature is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about each of the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Viber Phone Number Error
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, which is the whole documentation programmers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer services.
In terms of the design, The entire website looks very nice and I may also say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I had been on the main site I clicked on the conversation window three times, until I understood that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat solution, it actually does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and supplying other plans using a larger selection of features To meet their future customers. Viber Phone Number Error