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Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Phone Number Verification Error
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, accessible in the program’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you can view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little feature is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about all of the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Viber Phone Number Verification Error
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the quality of your customer services.
In terms of the Plan, The whole website looks really nice and that I may also say that UX doesn’t lack in that department. There is 1 thing which confused me when I had been on the main website, I clicked on the conversation window three times, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and supplying different programs using a larger selection of features To meet their future customers. Viber Phone Number Verification Error