Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, accessible from the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each of the people on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
A nice addition that they Offer is that which they call a Callback attribute. What it does is that people could leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the design, The whole website looks really nice and that I may even say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I was on the main site I clicked on the chat window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a standard live chat option, it actually does come for a fair price.