Introduction Viber Ratings
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Viber Ratings
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about each of the folks on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Viber Ratings
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that monitor the quality of your customer service.
Concerning the Plan, The entire website looks very nice and that I may even say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I had been on the primary website, I clicked on the chat window three days, until I understood that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing other plans using a wider range of attributes To meet their future customers. Viber Ratings