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Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Viber Software Free Download
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible from the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data this handy little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we have site visitors section, informing us about all the folks on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Viber Software Free Download
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for programmers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
In terms of the Plan, The entire site looks really nice and that I may also say that UX does not lack in that section. There is one thing which confused me though: when I was on the main website, I clicked on the chat window three times, until I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re searching for a basic live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and supplying other programs with a wider selection of features To meet their future customers. Viber Software Free Download