Introduction Viber Support Live Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Viber Support Live Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is put on the correct and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Viber Support Live Chat
A nice addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the level of your customer services.
Concerning the design, The entire website looks really nice and I may also say that UX does not lack in that department. There is 1 thing that confused me when I was on the main site , I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat option, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing different plans using a larger selection of attributes To meet their future clients. Viber Support Live Chat