Introduction Viber Up
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Viber Up
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, accessible from the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, informing us about all the people on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they want to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Viber Up
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the design, The entire site looks really nice and that I can even say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the primary site I clicked on the conversation window three days, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and providing other plans with a wider range of features To meet their future clients. Viber Up