Introduction Viber Via Web
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Viber Via Web
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about each the people on our site.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Viber Via Web
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer services.
In terms of the design, The whole site looks very nice and I may also say that UX does not lack in that department. There’s 1 thing that confused me though: when I was on the main site , I clicked on the chat window three times, until I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and providing different programs with a wider range of features To satisfy their future customers. Viber Via Web