Introduction Viber Web Api
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Viber Web Api
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data this handy little feature is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, telling us about all the folks on our website.
Speaking of traffic Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Viber Web Api
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer services.
Concerning the design, The whole website looks really nice and I can also say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the primary site I clicked on the conversation window three days, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and providing other programs using a larger range of attributes To meet their future clients. Viber Web Api