Summary Viber Web Browser
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Viber Web Browser
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, available from the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this convenient little feature is placed on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about all the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Viber Web Browser
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, that’s the whole documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
Concerning the Plan, The entire site looks really nice and I may also say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the primary website, I clicked on the chat window three times, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and supplying different plans using a wider selection of attributes To satisfy their future customers. Viber Web Browser