Background Video Chat
There is no reason live chat shouldn’t be simple. Video Chat
It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small businesses provide instant replies and convert more prospects.
You’re not likely to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat system to understand who it’s best for and which of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said they were able to persuade customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you know precisely what to begin talking about, and you have the instruments for making canned responses for certain parts of your site. Video Chat
The obvious beginning to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the move. By way of example, if you have to leave the office but still want to give the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are all carried over to the cellular apps. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your website in real time. Your customer service is continually handled, as it functions just like texting from the phone.
The coverage is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of information on the best way best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and on the website for many plans. Video Chat
Pure Chat does not have a free trial. But you do not want one at all, since the company delivers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 website, unlimited chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the former plan and service for ten users, five sites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free program for individuals simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep expenses down. In this article, we share with you some answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anyplace.
When choosing a live chat program, it’s important that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large aid teams. Video Chat