Introduction Video Chat Rooms
There is no reason live chat should not be easy. Video Chat Rooms
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores give you a much too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more prospects.
You are not going to locate anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat platform to understand who it’s ideal for and all of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate because of its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within moments of communicating through the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of shoes you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for creating canned answers for specific parts of your site. Video Chat Rooms
The obvious start to this particular review is the actual chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real-time), but it also lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and after the dialog. Feel free to modify around colours, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. For instance, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is constantly handled, since it functions just like texting from your cell phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the web site for all plans. Video Chat Rooms
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company delivers a strong free plan you could continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people just testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may assist you in keeping expenses down. In this article, we share with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When deciding upon a live chat program, it’s important that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big aid teams. Video Chat Rooms