Introduction Video Chat Sites
There is no motive live chat shouldn’t be easy. Video Chat Sites
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more leads.
You are not going to locate anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let us take a deeper look into the live chat platform to know who it is best for and all of those features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it has normally favorable ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within moments of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real time. So if somebody is considering a pair of sneakers you sell on your site, you know exactly what to start speaking about, and you even have the instruments for making canned answers for specific parts of your website. Video Chat Sites
The obvious start to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and after the conversation. Don’t hesitate to change around colors, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would like to manage live chats while on the move. By way of example, if you have to leave the office but still wish to give the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is continually handled, as it works like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. For example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information on the best way best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and on the web site for many plans. Video Chat Sites
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider offers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get together with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats per month, a one day discussion history and native cellular programs.
Starter — For $20 a month you get support for two users, two websites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten consumers, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep down expenses. In this article, we discuss with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with big aid teams. Video Chat Sites